Ubuntu [a manifesto for making better by being better]

No ‘I’s or ‘US’es. ‘WE’, this universal bond that ties all of humanity. Good deeds and kindness send positive vibes in the universe that ripple way farther than we can imagine. Little do we know the roles we’ve had to play in the bigger good things that happen in the world around us, until we follow the ripple. Let’s exude positivity and kindness. When something…

Read More

Pay It Forward

“Do what you can, with what you have, where you are.” – Theodore Roosevelt Marketing sometimes could be as simple as offering people in need our low margin products and/or services free of charge, with the hope that they’ll pay it back when the opportunity presents itself. I see one too many marketing messages focused on persuasion and coercing people to ‘see’ the value of products…

Read More

Knowledge is power, and what else?

You know, since I’ve taken a very keen interest in reading anything and everything with an open and expectant mind, I have to say, there’s way more to be learnt about the world around us than we know we don’t know. There’s the age long expression that goes ‘knowledge is power’. Though this quote is true, its essence has evolved quite significantly. Today, it is…

Read More

Maya Angelou on Identity

When people tell you who they are, Maya Angelou famously advised, believe them. Just as importantly, however, when people try to tell you who you are, don’t believe them. You are the only custodian of your own integrity, and the assumptions made by those that misunderstand who you are and what you stand for reveal a great deal about them and absolutely nothing about you….

Read More

Bob Dylan on thoughts, being successful and the “Me Decade”

First of all, there’s two kinds of thoughts in your mind: there’s good thoughts and evil thoughts. Both come through your mind. Some people are more loaded down with one than another. Nevertheless, they come through. And you have to be able to sort them out, if you want to be successful. You must get rid of all that baggage. You ought to be able…

Read More

Cloud Computing and the Future of Business

According to Wikipedia, Cloud computing, or something being in the cloud, is a colloquial expression used to describe a variety of different types of computing concepts that involve a large number of computers connected through a real-time communication network such as the Internet. Cloud computing has become a buzzword across all business spheres since it was coined in the early 2000s. The major benefits of…

Read More

Challenging our subconscious thought patterns [from east to west]

I remember growing up in a very strict, religious environment. We were in church or church related activities at least 4 days in the week and I was part of the choir, learnt how to play the piano, drums and a little here and there on the guitar. I also attended a Christian boarding school for middle/high school, where I was very active in church…

Read More

Small ways to improve your customer service

I came across these slides on Slideshare today by Greg Meyer, at the time he was a member of the Salesforce Customer WOW team. Some of the tips raised are really simple and intuitive but make a significant effect on the experience customers have when they encounter our organizations. As they say, sometimes, we know what to do but are simply too busy doing ‘bigger’…

Read More

Gathering Momentum for Success [leveraging small wins]

Success requires momentum, momentum is gathered by doing the right things and doing them quick enough. Back to our basic physics, momentum is mass by velocity. When you do the right things and do them on time, you gather confidence in your ability to get to where you are going (mass) and that increases your momentum. As they say, a rolling stone with the right…

Read More