On the role of a leader

I learned from Tim Brown and IDEO that a leader’s role is not to always have the answer, but to create the conditions for things to happen. Organizations like IDEO, Pixar, and Airbnb aren’t assuming a work style just because other systems work that way. They find their own style, grow a culture, and leadership helps that culture to thrive. IDEO teaches how to instill…

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Ubuntu [a manifesto for making better by being better]

No ‘I’s or ‘US’es. ‘WE’, this universal bond that ties all of humanity. Good deeds and kindness send positive vibes in the universe that ripple way farther than we can imagine. Little do we know the roles we’ve had to play in the bigger good things that happen in the world around us, until we follow the ripple. Let’s exude positivity and kindness. When something…

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Challenging our subconscious thought patterns [from east to west]

I remember growing up in a very strict, religious environment. We were in church or church related activities at least 4 days in the week and I was part of the choir, learnt how to play the piano, drums and a little here and there on the guitar. I also attended a Christian boarding school for middle/high school, where I was very active in church…

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Product + Human

I am fortunate to be part of a fundamental change in the way consumers perceive products and services in the world we are today. Excellence in service has become a requirement, and not an option. Businesses that thrive in today’s world are those that have figured out a great and cost effective way to deliver outstanding value and be human about it, putting the customer’s…

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On Creating Experiences

You need to be perfect in every aspect – in the window, in every square foot of the store. Even ten years ago, it was enough to just create the product and the advertising. Now you need to produce a total environment, a world in which everything fits together. We started selling jeans, and now we are selling a way of life. – Renzo Rosso,…

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Internet Access in Developing Countries [a different business model]

Low and middle income earners in developing countries experience challenges in getting usable internet connections that enable them tap into opportunities available to them through the knowledge economy, and in turn, improve their quality of life. A few blog posts ago, I spoke about internet access in developing countries and how connecting people in these societies involves the medium (device), access (connectivity – network) and content….

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Notes from Start Something That Matters by Blake Mycoskie

On Fear- No matter what happens, win, lose, or draw, never forget that life goes on Don’t fear the unknown Everyone makes mistakes Don’t worry about what others think Don’t fall victim to idea freeze – Where you get overwhelmed by the enormity of your idea that you take absolutely no action. Remember the principle of Kaizen, small improvements every day lead to a massive…

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