Subconscious Thought Patterns

Challenging our subconscious thought patterns [from east to west]

I remember growing up in a very strict, religious environment. We were in church or church related activities at least 4 days in the week and I was part of the choir, learnt how to play the piano, drums and a little here and there on the guitar. I also…

Small ways to improve your customer service

I came across these slides on Slideshare today by Greg Meyer, at the time he was a member of the Salesforce Customer WOW team. Some of the tips raised are really simple and intuitive but make a significant effect on the experience customers have when they encounter our organizations. As…

Gathering Momentum for Success [leveraging small wins]

Success requires momentum, momentum is gathered by doing the right things and doing them quick enough. Back to our basic physics, momentum is mass by velocity. When you do the right things and do them on time, you gather confidence in your ability to get to where you are going…

Product + Human

I am fortunate to be part of a fundamental change in the way consumers perceive products and services in the world we are today. Excellence in service has become a requirement, and not an option. Businesses that thrive in today’s world are those that have figured out a great and…

How to be a genius at anything [seek to know, yet, seek to see]

Succinctly, be an opportunist. In today’s world, it is very important to be intelligent, hard working and talented. But it is not enough. Intelligence, hard work and talent will get you far, no doubt, but genius is where we want to be. Geniuses create things and go through highly valuable…

On creating great products [1995 Cringley/Steve Jobs Interview Excerpt]

CRINGLEY: What’s important to you in the development of a product? JOBS: One of the things that really hurt Apple was that after I left, John Scully got a very serious disease. And that disease – I have seen other people get it too – it’s the disease of thinking…

Smiling [as a competitive advantage]

The other day, I was shopping at The Domain in Austin, Texas. I walked into a Fossil store with the intent of looking around and seeing what new styles of wristwatches they had available. I had visited many stores before this one to window shop, and been accosted by one…

Raspberry Pi

Solving computing problems in the third world with embedded systems [1]

Here’s hoping I jarred you enough with the animated gif of Raspberry Pi’s logo above. Today, on my regular waltz through the internet, I stumbled on the fascinating world of embedded systems, origin being Kano’s $129 computer kit. They took advantage of the power we have packed in today’s little…

On Creating Experiences

You need to be perfect in every aspect – in the window, in every square foot of the store. Even ten years ago, it was enough to just create the product and the advertising. Now you need to produce a total environment, a world in which everything fits together. We…

Benefits and Uses of the Jelly Q&A App For Business

If you’re an app junkie like me, you’ve probably heard of Jelly. Jelly is a Q&A app like Quora or Yahoo Answers but has three major differentiators- It is only available to smartphone users (although questions are viewable on the web) It thrives on the idea of uploading a photo…